What is your cancellation policy?

Cancellations and rescheduling of any reservation may be made up to 45 days prior to your arrival date, with the option of crediting any fees paid towards a future reservation or having a full refund issued.

Cancellations or rescheduling of any reservation made with less than 45 days notice will result in 100% loss of all rental rate paid. Cleaning and Damage Waiver fees will be refunded back in form of original payment.

If we are able to replace your reservation with another booking for any or all of your original reservation dates, a credit will be issued for the nights rented less a processing fee of $175.

If the replacement booking is done at a lower nightly rate, this will be reflected in the amount of credit due to you.

The above being said, we strongly recommend that our clients purchase travel insurance, which our office can gladly help you with.

Please note: Any credit issued must be used in full no later than one year past the date of the original arrival date (eg. if you need to cancel a stay with an arrival date of March 3rd, you have until March 3rd of the following year to use up the total credit amount.)