FAQS

  • How do I book?

    1) Search your specific dates and number of guests.

    (You can further filter your search by location, or look for only rentals with pools etc. by clicking “advanced search”)

    2) Choose a property from the available selection

    3) Carefully look through the details. Every property has an exceptionally detailed description, tens of real pictures, detailed amenity lists and most have video walk-through tours and floor plans as well.

    4) If you have questions that are not answered within the property details, CHAT LIVE on the website (bottom right) for the fastest response, with which operators can text responses back to your cell phone

    5) Submit a “Request to Book” form within your desired property

    To keep everything in our properties kosher, ALL bookings are personally reviewed and approved by our office staff, and no confirmed bookings can be made online.

    If you can not find an available property for your desired dates, we are sold out for that period.

    Adjust your dates and search again, or search all rentals, and look through the AVAILABILITY tab within each property page, which clearly shows which dates are booked and which are available.

  • Why Can’t I Book Online?

    To keep everything in our properties kosher, ALL bookings are personally reviewed and approved by our office staff, and no confirmed bookings can be made online without being vetted by a manager first.

  • Why Luxury Kosher Villas? Can’t I Simply Book An Air B’n’B

    Sure you can. But then you will likely find that there are major issues for kosher-conscious travelers.

    Such as incompatible bed configurations for frum couples, offensive religious symbols, immodest artwork, problematic media, and proximity to shuls.

    Privacy for swimming? Most likely not.

    Further issues such a lack of an Eruv can cause familial issues over Shabbos, and that’s before bringing in today’s non-shabbos-friendly vacation rental technology.

    Occupancy sensors, electronic door locks and cameras facing the pool or inside the home are just a few of the things you’re likely to come across.

    Catering to the frum traveler is a finely nuanced business, and our specialty, honed from 13+ years of doing just that.

    From kosher lamps in the bedrooms, to crock pots and ‘platte’s in the kitchen to mezuzahs on the doorposts and Shabbos locks on the doors, you’ll feel right at home, in a Luxury Kosher Villa.

  • I can’t find anything available for my dates. Can you please help?

    We handle thousands of bookings per year, and our online calendars are real and updated in real-time.

    We don’t ‘hide’ any rentals. If properties are not showing availability for you selected dates, try different dates, or using less advanced amenity filters, for the greatest amount of available properties.

    If you still can’t find anything available, then there are no available rentals for your dates.

    You can email us requesting be added to the waitlist for any cancellations. Be specific in your request for the best results.

  • Are the pictures real?

    Yes, the pictures are REAL and typically rephotographed every few years.

    That said, our homes are constantly being updated and enhanced, from landscaping to linen, so you may find slight differences.

    Keep in mind that if something breaks or needed replacement, it’s possible that furnishings and features may have changed since the photographs were last taken.

    In the Northeast, when rentals are photographed in the wintertime, the grass may be digitally ‘greened’ to show how it would look in the summertime.

  • What is required to make a reservation?

    1) Search the website with your dates and amount of guests.

    2) Submit a “Request to Book” form on the website (within each property)

    3) Our booking office will reach out to you to complete your reservation.

    If you can not find an available property for your desired dates, we are sold out for that period.

    Adjust your dates and search again, or search all rentals, and look through the AVAILABILITY tab within each property page, which clearly shows which dates are booked and which are available.

  • Will my quote include all fees?

    Yes.

    Prior to booking, you will receive a written quote from us with a breakdown of the nightly rate, cleaning fees and mandatory accidental damage insurance required with every booking.

    There are no surprises, so you can feel secure knowing that the amount you were quoted is exactly what you will pay.

    Of course, any extras that you specifically request before or during your stay (such as 24 hour pool heating or housekeeping during your stay, if available), will be quoted and charged at that time, in addition to your quote.

  • Can I Get A Discount?

    Unfortunately, no.

    We price our rentals very fairly, based on much research, cost, improvements, seasons, demand, and market trends among many factors.

    We are confident that you will be getting an excellent value for the rates shown.

    Please realize that we don’t own the villas, and have a responsibility to each property owner to maximize their rental income.

    If we are confident that the rental will book at full rates, it will be irresponsible for us to lower the rates at the owner’s expense.

  • Do your rates and fees ever change?

    We always clearly specify all rates and fees prior to booking a reservation so there are no surprises for our customers. The rate we quote you will be the rate you pay.

    Our nightly rates vary seasonally. Busier seasons will typically have higher rates than the ‘off season’ rates.

    Nightly rates may also occasionally rise or fall to reflect true market conditions or if changes or improvements are made to the rental.

    Our fees, like cleaning service and insurance, generally remain constant except when our service costs rise.

  • How does payment work?

    Easy.

    We accept payment via Chase Quick Pay, Zelle, CashApp, Venmo, or PayPal, as well as via direct deposit into our account at any Chase branch nationwide.

    Other payment options include ACH, wire transfer into our bank account, check or cash drop-off at one of our offices. Any bank fees incurred as a result of wiring funds are the guests’ responsibility.

    Credit card payments are accepted with a 4% convenience fee added to your entire total amount.

  • Can I pay for my stay in installments?

    Yes, and no.

    In order to confirm a reservation, some percentage of the total payment must be paid at the time of booking.

    The percentage amount varies, based on how far in advance the booking is:

    Bookings within 45 days of arrival, require full payment to reserve.

    Bookings made 46 to 120 days in advance require a 50% deposit on reservation, with the balance due 45 days prior to your arrival date.

    Bookings made 121 days or more in advance, require a 10% deposit on reservation, 40% due 120 days before arrival, and the balance due 45 days before arrival.

  • How will I know my booking is confirmed, and instructions to get into the property?

    Once our office approves your booking request, you will receive several important emails:

    1) First, a confirmation quote with the total cost, along with a list of acceptable payment methods and their due dates.

    2) A rental contract will follow, and must be signed and returned to prior to checking into your villa.

    After your rental contract has been signed and full payment has been processed, you will receive a final email with arrival instructions.

    If you have booked a reservation and have not received confirmation and/or payment instructions from us after 24 hours, please call (305) 650-8830, or email floridakoshervillas@gmail.com.

  • Do you offer group rate discounts for multiple rental units?

    In busy season, unfortunately no. In slower seasons with less demand, it may be possible.

    Please realize that we don’t own the villas, and have a responsibility to each property owner to maximize their rental income.

    If we are confident that the rental will book at full rates, we will not be able to lower the price.

    That said, be reasonable in your expectation, and when we can, we’ll do our best for both you and our owners.

  • Are there any blackout dates when a villa cannot be booked?

    In short, no. Our properties are available to rent 365 days a year.

    However if a property needs repairs, or a property owner blocks dates for personal use, those dates will be marked as unavailable in the property calendar like any other booking.

  • Do you have a minimum stay policy?

    Yes.

    Every property has a minimum stay of 2 or 3 nights.

    There are no exceptions to this rule.

    If you select any property, you can find the minimum number of nights for that rental under the “Rates” tab.

  • Does the home appear in person as it does on the website?

    Yes… and no.

    The pictures are REAL and typically rephotographed every few years.

    That said, our homes are constantly being updated and enhanced, from landscaping to linen, so you may find slight differences.

    Keep in mind that if something breaks or needed replacement, it’s possible that furnishings and features may have been updated, ordered, or changed since the photographs were last taken.

    If something appears to be missing, that is the most likely scenario, and if your expectations aren’t being met, reach out to a host for assistance.

    Note: In the Northeast, if a property has been photographed in the wintertime, the grass may be digitally ‘greened’ to show how it would look in the summertime.

     

  • Is the property I see on the website the actual one I get upon checking in?

    Absolutely! The property you requested and booked will be the one specially reserved for you.

    In the very rare event that we need you to switch accommodations due to a breakdown or necessary repair, we will let you know in advance and allow you to choose an alternate villa that is of equal or greater value at no extra charge.

    If we only have a villa that rents at a lower rate per night than what you have paid, we will refund you the nightly difference.

  • Can I change the house I want to stay in once I have already booked?

    Sometimes.

    Once we have reserved a specific property for you, any change that you might want to make is subject to availability.

    In addition, in order to switch your villa of choice to an alternate one, we would have to be able to re-book the first house to another guest so as not to cause financial loss to the homeowner, on whose behalf we have already confirmed a booking for your specific dates.

    If and when those parameters are met, any change in rate from your original villa choice to your new choice would have to be collected in order to guarantee the new booking.

  • How many people are allowed to stay in each home?

    Occupancy may not exceed what is posted for each villa or suite. Maximum occupancy includes children. Infants that can sleep in a Pack ‘n play crib or toddler bed (2 and under) may be excluded from the count, but you must let us know in advance.

    State ordinances state that occupancy is limited to one person per bed, including children. You can find the maximum occupancy listed on the property page for each individual property.

    Many villas will have extra beds in the form of convertible couches, trundle/roll out beds, etc. Read the full property description for detailed information on exactly how guests your property can accommodate with all the available beds, counting the extras.

  • Can I Bring Air Mattresses Or Sleep Extra People On Couches Or Sleeping Bags?

    No.

    Occupancy may not exceed what is posted for each villa or suite. Maximum occupancy includes children. Infants that can sleep in a Pack ‘n play crib or toddler bed (2 and under) may be excluded from the count, but you must let us know in advance.

    State ordinances state that occupancy is limited to one person per bed, including children. You can find the maximum occupancy listed on the property page for each individual property.

    House septic systems and amenities are designed for a specific amount of people. Overcrowding these systems will likely cause breakdowns and problems.

    Many villas will have extra beds in the form of convertible couches, trundle/roll out beds, etc.

    Read the full property description for detailed information on exactly how guests your property can accommodate with all the available beds, counting the extras.

    We greatly appreciate your cooperation.

  • What is your cancellation policy?

    Cancellations and rescheduling of any reservation may be made up to 45 days prior to your arrival date, with the option of crediting any fees paid towards a future reservation or having a full refund issued.

    Cancellations or rescheduling of any reservation made with less than 45 days notice will result in 100% loss of all rental rate paid. Cleaning and Damage Waiver fees will be refunded back in form of original payment.

    If we are able to replace your reservation with another booking for any or all of your original reservation dates, a credit will be issued for the nights rented less a processing fee of $175.

    If the replacement booking is done at a lower nightly rate, this will be reflected in the amount of credit due to you.

    The above being said, we strongly recommend that our clients purchase travel insurance, which our office can gladly help you with.

    Please note: Any credit issued must be used in full no later than one year past the date of the original arrival date (eg. if you need to cancel a stay with an arrival date of March 3rd, you have until March 3rd of the following year to use up the total credit amount.)

  • Do you offer travel insurance?

    Yes.

    We work with only the most reputable insurance companies to ensure your policy is fail-proof and hassle-free in the event you need to cancel your vacation.

  • What is the accidental damage waiver fee? Is it mandatory?

    The accidental damage waiver fee is mandatory with all of our rentals.

    It covers you for any accidental damage that may occur to the property during your stay.

    Accidents happen. And for this minimal fee, we, the property owner, – and most importantly, you – can rest assured that your vacation cost won’t soar to to unexpected damages.

    The cost to replace the towel your child damaged or that lamp you accidentally knocked over – covered. We take care of it all, and you simply travel home.

  • What are the benefits of reserving an LKV villa?

    We are a frum, heimishe family owned and operated company that has been in the vacation rental business since 2009.

    We are fluent in English, Yiddish, and Hebrew, and therefore are able to assist you in the language of your choice. We also have staff members who speak Spanish, French & Hungarian.

    When you try to rent from a company that isn’t specifically catering to the frum community it’s just never the same, and hassle and inconvenience are bound to show up to dampen your experience.

    From a kitchen that you can’t use and a location far from shuls, eruv or kosher food, to automatic appliances, thermostats, and utilities that can easily cause chillul Shabbos.

    The general vacation rental marketplace also will not have Shabbos and Havdalah items, kosher utensils and more. Yes you can rent from the general marketplace, but you will need to bring along many items and spend lots of time adressing the above issues among others.

    Renting from us guarantees an experience that is custom built by frum people for frum people, giving you a luxurious and hassle-free experience.

    Everything you need is provided, from a fully stocked kosher kitchen with separate milchig and fleishig appliances, cooking and serving ware, Shabbos & Yom Tov supplies package including leichter, tablecloths, Havdalah sets, kosher lamps in each bedroom and much more.

  • Why Luxury Kosher Villas and not another frum company, you ask?

    We pride ourselves on being the most established, experienced kosher vacation operation in the business.

    15 years in the kosher vacation rental business has made us the industry leader, as you can see from the many positive reviews posted on our site, on google, and elsewhere.

    We have a proven track record of having our clients’ best interests at heart and delivering a fantastic experience. From the moment you reach out to us with your inquiry, our devoted team works diligently to help you choose the home that best suits your family’s “personality.”

    Our staff is intimately familiar with every one of our properties, and our professional management teams we are on top of things on a consistent basis so that there are no unexpected surprises waiting for you upon check-in.

    In addition, because we have a close relationship with the homeowners on whose behalf we book our reservations, we are able to guide and assist them with upgrading their homes, ensuring that we can provide you with only the highest quality accommodations.

    We treat our guests as family and it shows in the overwhelming number of repeat customers in our client base.

    Plan your stay with us today, and experience for yourself what our thousands of loyal customers before you have come to love.

    It’s not just our motto, book with us and vacation like a mensch!

  • Can I bring along my pet?

    Unfortunately, no.

    While we appreciate the question, all of our properties are restricted to pets.

  • Do you provide linens and towels?

    Absolutely!

    Every one of our properties is fully setup with a complete bedding package, including pillows, blankets, luxurious linens, bath towels and hand towels.

    Properties with pools, saunas and/or hot tubs also include a generous supply of pool towels for guest use.

    Please note: We do not provide beach towels to be taken off premises.

  • Are The Pools Completely Private?

    Absolutely!

    The pool is yours, and yours only to enjoy.

    Additionally, backyards are enclosed for privacy, and there will be a top-of-the-line safety gate around your pool, (even if the online pictures do not show one, as they are sometimes removed for the photography)

    Pools are professionally serviced twice per week by a reputable pool servicing company.

    Pool maintenance staff are the only ones with access to the pools, and typically show up early in the morning when nobody is swimming, or if the yard is occupied when they need to service the pool, will inform guests that they need to enter for a few minutes.

  • Do you provide toiletries, such as tissues, soaps and shampoos?

    Yes… to start.

    Each of our properties comes with a starter supply of toiletries that typically covers a typical 2-3night stay. For longer or extended stays, guests should purchase additional supplies locally.

  • What Is The Difference Between A Whirlpool Jacuzzi (Attached To Pool) And A Hot Tub?

    Hot tubs are separate from the pool, run on a different system independently and and can be heated all the way up to 101 degrees farenheit fairly quickly.

    They have 4-6 seats within them, and multiple seats with massaging and whirlpool functions. They can be used comfortably, no matter the outside temperature. On cooler Florida nights or in the freezing winter season of upstate NY, an outdoor hot tub is a real treat in the snow!

    Whirlpool tubs attached to the pool usually run on the same heating system as the pool. They have benches and airjets for massaging and whirlpool functions, but maintain the same temperature as the attached heated pool, and the temperature can’t be raised like a hot tub would.

  • Are there laundry machines?

    Yes.

    Unless unchecked in our amenity list, each of our properties is furnished with a washer and dryer for guest use. Most will have an iron and ironing board as well.

    A starter supply of detergent is provided as well. For longer or extended stays, guests should purchase additional supplies locally.

  • Do you provide food?

    We do not provide food.

    However, we will be glad to give you names of local heimishe food service and reputable local takeout companies to work with.

  • What about papergoods?

    We do not supply papergoods as a rule. Guests should expect to purchase these supplies locally, and consider ordering ahead for delivery on arrival date.

    That said, you often will find papergoods from previous guests in the cabinets, which you may feel free to use.

  • Help! I broke something. What shoud I do?

    Relax! You’re covered. Just let us know, so we can address it before the next guest arrives.

    Accidents happen, and that is what your damage waiver insurance is there for.

    The cost to replace the towel your child damaged or that lamp you accidentally knocked over – covered. We take care of it all, and you simply travel home.

    AGAIN – Please let us know, so we can address the problem before the next guest arrives.

  • Are the pools heated?

    Yes.

    Unless otherwise noted, all of our pools are heated.

    Pool heating runs on a 12-hour timer, maintaining a comfortable water temperature throughout the day and night.

    If you’d like 24-hour pool heating, or to have the water temperature raised, you can request it from the office for the duration of your stay at $50/per day of your stay.

  • Do I need to bring towels?

    No.

    Every one of our properties is fully setup with bath towels and hand towels.

    Properties with pools, saunas and/or hot tubs also include a generous supply of pool towels for guest use.

    Please note: We do not provide beach towels to be taken off premises.

     

  • Where Can I Find A List Of Attractions And Things To Do In The Area?

    We have comprehensive, online area guides on our website.

    Most of our rentals have a printed guestbook with nearby recommendations as well.

    Whether exploring is your thing or simply relaxing in the sun at your rental, (and even just for finding that rainy day activity), you’ll find something for you in there.

     

  • Can you accomodate a big group or large family?

    Yes. Some of our larger properties are specifically designed to  accommodate a crowd.

    For the easiest online search for those, click here.

    Additionally, some properties can be combined together depending on the season and availability. We also may know of other options not shown on our site.

    Let us know your group’s size and dates via email, and we’ll look into and let you know the available options.

  • What is the difference between your Florida Kosher Villas, Lakewood hosts, and Luxury Kosher Villas brands?

    Nothing really, except the areas they service.

    LuxuryKosherVillas.com is the parent company where you can access all properties.

    FloridaKosherVillas.com primarily markets our Florida and South Carolina properties.

    LakewoodHosts.com primarily markets our New Jersey properties.

  • How do I list my property with you?

    Click on the “List with us” form under “How can we help You” at the top of the page, and follow the prompts.

    Know that we are very discerning on what we accept in our portfolio, so read the form through carefully.

  • I still have questions. What is the best way to reach you?

    CHAT LIVE on the website. Chat will get the fastest response, and will allow you to receive and text messages directly from your phone to an agent, even when you are offline afterwards.

    Emailing floridakoshervillas@gmail.com,  reaches multiple operators, but please be very specific in your questions as our operators are very busy with hundreds of request each day.

    You my also call the office by phone during hours:

    For FL, NY, SC properties:

    305-650-8830 ext 222

    Hours: 10 am – 7 pm Sunday-Thursday
    Closed Erev Shabbos & YT

    —————————–

    The New Jersey Office can be reached via email at:
    Lakewoodhosts@gmail.com

    You can leave a voicemail message by calling 732-707-7949 and following the prompts. Your call will be returned.

    Please note: The Lakewood office does not typically accept incoming calls.

  • Do you have any other areas with properties?

    As the market leader in kosher vacations, we are always on the lookout for new areas where there’s demand for kosher vacation homes.

    If you have a specific area you’d like us to know about, or, if you have a property you’d like us to consider where we do not yet offer rentals, email us at floridakoshervillas@gmail.com, and let’s talk.

  • How Do I Get Property Address & Check-in Instructions

    Once your booking has been confirmed and paid in full, you will receive an email or text with the information you need to access your rental.

    In some cases, you will receive the property address ahead of time, but the door combination only at check-in time on your check-in date.

    For properties managed by a local manager, you will receive the phone number of the manager to reach out to for exact instructions on getting in.

  • What time is Check-In?

    Check-in Sunday to Thursday is at 4:00 PM.

    In areas where a Friday check-in is allowed (NJ / NY etc), Friday check-in is at 1:00 PM.

  • What time is check-out?

    Check-out is at 10:00AM.

    With advance notice, we often can extend a 1/2 hr grace period.

    Please help us be ready for our next guests by checking out on time.

    Guests not checked out by 10:40AM, are subject to $100 per hour late fee.

  • Is An Early Check-in or Late Check-out possible

    In busy seasons, or properties with quick turnovers between guests, early check-in/late check-out is usually not possible.

    When an early of late checkout is possible, these can ONLY be arranged in writing, directly with the booking office.

  • Do You Have Vacation Guides With Helpful Area Information?

    Absolutely!

    We have comprehensive, online area guides on our website.

    Most of our rentals have a printed guestbook with nearby recommendations as well.

    Whether exploring is your thing or simply relaxing in the sun at your rental, (and even just for finding that rainy day activity), you’ll find something for you in there.

     

  • What About Things To Do?

    We have comprehensive, online area guides on our website, with attractions and things to do for each area we serve.

    Most of our rentals have a printed guestbook with nearby recommendations as well.

    Whether exploring is your thing or simply relaxing in the sun at your rental, (and even just for finding that rainy day activity), you’ll find something for you in there.

    Should you need something not listed, we are a phone call, text, or chat away.

  • How Can I See The Room Configurations?

    Yes!

    Nearly every property we rent now has a layout showing exactly what is where, which rooms are couple rooms, kids rooms, etc etc.

    Select any property, scroll down to the “AVAILABILITY CALENDAR” and click on “FLOOR PLAN”.

    If you do not see a floor plan option, that properly has not yet had one made, so if you have specific questions, CHAT ONLINE with an operator or ask the booking agent.

  • Do You Have Video Tours?

    Yes.

    We have video tours embedded with each property that offers a tour, (most of them have a tour), as well as our own Youtube channel.

  • I Had A Bad Experience Elsewhere. How Can I Know That This Will Work Out Well?

    We understand that there are competitors offering inferior products, and that there is misrepresentation in the industry where pictures shown do not reflect reality.

    While ultimately Hashem runs the world and things can (and sometimes do) go wrong, no company works harder to earn your business.

    We carefully vet every property and actively manage the properties.

    We pledge to do everything within or power to ensure a problem-free stay for you and your family.

  • Where Can I Leave A Review?

    After your stay, you will receive an automatic link via email so you can share your experience with others.

    You can leave a Google Review here as well

  • Does Every Property Have Reviews?

    Yes, most of them with many reviews to peruse – all real – and all from real people just like you.

    If a property is new to our inventory, it may not yet have yet had a guest stay or submit a review. In that case, check back soon, or better yet, give it a try, and be the first to review the property yourself!

  • Do You Have Side-By-Side Or Nearby Properties For Combined Rentals?

    Some of our larger properties can accommodate a crowd.

    Additionally, many properties are located in the same neighborhood and often can be combined together (depending on the season and availability). We also may know of other options not shown on our site.

    Let us know your group’s size and dates via email, and we’ll look into and let you know the available options.

  • What Am I Waiting For?

    Good question! What are you waiting for?

    Find your PERFECT KOSHER VACATION RENTAL now, and WE’LL SEE YOU SOON!