What is your cancellation policy?
Reservations may be cancelled or rescheduled at least 45 days before arrival. Subject to the terms of your rental agreement, payments may either be refunded or applied as a credit toward a future reservation.
For cancellations or rescheduling requests received fewer than 45 days before arrival, rental payments are nonrefundable. Cleaning and accidental damage protection fees will be returned using the original payment method.
If we are able to replace some or all of the cancelled dates with another reservation, we will issue a credit for the nights rebooked, less a $175 processing fee. If the replacement reservation is made at a lower nightly rate, the credit will be based on the amount actually recovered.
Any cancellation credit must be used in full within one year of the original arrival date. The rental agreement issued for your reservation contains the complete policy and controls in the event of any inconsistency.
We strongly recommend purchasing travel insurance.
Do you offer travel insurance?
We can provide information about independent travel-insurance options. Coverage, exclusions, claim decisions, and reimbursements are determined solely by the insurance provider. Guests should carefully review the policy before purchasing it.
What is accidental damage protection, and is it required?
Accidental damage protection is required for our reservations. It is intended to cover eligible accidental damage that occurs during the stay, subject to the applicable terms, limits, and exclusions.
It does not cover intentional damage, negligence, unauthorized guests, rule violations, or damage that is not promptly reported. Please tell us immediately if anything is damaged so we can address it before the next guest arrives.
Can I change villas after booking?
Sometimes, but changes are subject to availability and approval. Once a specific property has been reserved for you, switching homes may depend on our ability to rebook the original property without causing a loss to its owner.
If a change is approved, you will be responsible for any increase in price. Other terms or administrative charges may also apply, as stated in your rental agreement.