How do I receive the address and check-in instructions?
After your reservation has been approved, the rental agreement has been signed, and all required payments have cleared, you will receive the information needed for arrival.
For security reasons, the exact door-access code is sent by text message and/or email on your arrival date between 3:45 and 4:00 p.m. Please make sure we have the correct mobile number and email address for the primary guest.
If you have not received your door-access code by 4:00 p.m. on your arrival date, please text or email us immediately.
What should I do if I accidentally damage something?
Please contact us immediately. Accidents happen, and prompt notice allows us to arrange a repair or replacement before the next guest arrives.
Do not attempt a repair without permission. Accidental damage protection may cover eligible damage, subject to its terms and exclusions. Concealed, intentional, negligent, or unreported damage may be charged to the guest.
Where can I find nearby shuls, kosher food, and attractions?
Our website includes area guides with local shuls, kosher shopping and dining, and nearby attractions. Many homes also include a property-specific villa guide or printed guest book.
Because business hours, minyan schedules, eruv status, and local information can change, guests should verify important details directly before relying on them.