Are the photographs real?
Yes. The photographs on our website are of the actual properties. Homes are periodically rephotographed, but furnishings, linens, décor, appliances, landscaping, and other features may be repaired, replaced, or improved between photo sessions.
These updates may create minor differences between the photographs and the home at the time of your stay. If you have a question about a specific feature, please ask before booking.
Will I receive the exact villa I reserved?
Yes. The property identified in your confirmed reservation is the property reserved for you.
In the rare event that an urgent repair, system failure, safety concern, or other circumstance makes the property unavailable, we will contact you and make every reasonable effort to offer a comparable or better alternative at no additional rental charge. If the only available alternative has a lower rental rate, we will refund the applicable difference.
How many guests may stay in a villa?
Occupancy may not exceed the maximum shown on the property page and in the rental agreement. The guest count includes adults and children. Infants age two and younger who sleep in an approved crib or toddler bed may be treated differently, but they must still be disclosed before booking.
The maximum occupancy is based on available beds, local requirements, septic or plumbing capacity, safety considerations, and the design of the home. Please review the sleeping arrangements carefully before submitting a request.
May I bring air mattresses or have additional guests sleep on sofas or sleeping bags?
No. Unauthorized sleeping arrangements may not be used to exceed the home’s stated occupancy. All overnight guests must be disclosed and approved before arrival.
Many homes already include approved trundle beds, sleeper sofas, or other convertible beds. These will be described on the individual property page and are included in the listed maximum occupancy.
Are linens and towels provided?
Yes. Our homes include bedding, pillows, blankets, bath towels, and hand towels. Properties with pools, hot tubs, or saunas also include pool towels.
Pool and bath towels must remain at the property. Beach towels are not provided for off-premises use.
Are washers and dryers available?
Most properties include a washer and dryer, unless the amenity list states otherwise. A starter supply of laundry detergent is generally provided. Guests staying longer should plan to purchase additional detergent.
Do you provide toiletries and household supplies?
We provide a starter supply of basic items, which is generally sufficient for the beginning of your stay. Depending on the property, this may include soap, tissues, toilet paper, garbage bags, dishwashing supplies, and laundry detergent.
These are starter supplies, not an unlimited supply. Guests staying more than a few nights should expect to purchase additional items locally.
Do you provide food or paper goods?
We do not provide food or guarantee a supply of disposable paper goods. We are happy to recommend local kosher supermarkets, takeout establishments, caterers, and delivery options.
Items left by previous guests may sometimes be present, but they are not guaranteed and should not be relied upon.
May I bring a pet?
No. Pets are strictly prohibited in all of our properties. A legally recognized service animal is not considered a pet; please contact us before booking so we can address the request appropriately and explain any applicable requirements.