What times are “check in” and “check out”?
Check in is 4 pm and check out is no later than 11 am sharp. We know you would like to walk into a spotless home and we take the necessary time to ensure that your expectations will not only be met but exceeded. If we are able to accommodate an early check in, we will be more than happy to do so. Adding to your vacation time would be our greatest pleasure and we will contact you via cellphone on the day of your arrival if we are able to get you in early.
Do we need to bring our own linens and towels?
No. All beds are made up in advance of your arrival and freshly laundered towels will be ready for you in the bathrooms. In addition, you will find an extra set of linens for every bed as well as a supply of extra blankets, pillows, and towels.
Do you provide anything extra aside from what is listed above?
We realize that you have enough to prepare in advance when flying out of town for a vacation. Whether coming as a couple or bringing along children, packing all those suitcases can often detract from the enjoyment of the experience. With that in mind, our goal is to have the home stocked in advance with as many things as possible for your convenience.
We provide you with a starter kit of toiletries to make that first shower or bath stress-free, enough laundry detergent to do those first few loads, an initial supply of toilet paper, several garbage bags, and a new roll of paper towels.
We also have at least one pack and play in each home and some homes offer two. All of our homes are equipped with hi-chairs.
Do the villas have fully equipped kosher kitchens?
Yes. Every vacation home offers a fully equipped kosher kitchen (chezkas kashrus) including a refrigerator, freezer, oven, stove, microwave, dishwasher, coffee maker, toaster, as well as cookware, tableware, and utensils for both milchig and fleishig. Basic pareve essentials are provided as well. Please refer to each individual property page for a specific list of kitchen and home amenities.
In your vacation home you will also find a hot water urn for Shabbos and Yom Tov, an electric plata, and Shabbos lamps for each bedroom. Additional basic Shabbos needs are already in the homes so there is no need to bring your own siddurim, benchers, challah board and knife, leichter, and havdalah candle.
If we do not want to cook while on vacation do you offer meal plans?
While we do not have our own on site resident caterer, we are happy to refer you to local caterers or take-out establishments, all under proper hashgacha. Food service is available year round and for Yomim Tovim, too. Our goal is to make your vacation filled with “pool time” as opposed to time spent over pots and pans. In addition, if you would like to have groceries and/or catered meals ready for you upon arrival, our concierge team will be happy to assist you so that you can check into your vacation home and sit right down to a welcome brunch or dinner.
Do you offer concierge service to assist us during our vacation?
Most definitely! We pride ourselves in offering full concierge service from the time you book your stay until your vacation is over and you are on the way back to the airport. As we are long-standing residents of your vacation community, we can suggest car services, the best restaurants to choose from depending on your particular preference, suggestions on which attractions would be best suited for yourselves and your family members, massage therapists, spas, health care aides, medical supplies, and much more.
How close are your homes to local shuls, a mikva, and kosher establishments?
All of our properties are within walking distance to all of the local shuls and mikvaos. Walking distance ranges from 2 minutes to 10. All homes are within the kosher eruv, as well.
We are conveniently situated in a neighborhood that boasts over two dozen kosher restaurants and grocery stores, some of them within walking distance from our rental properties. In each villa is an updated list of all the kosher establishments within a 1-30 mile radius.
Do your homes have pools and outdoor hot tubs?
All of our villas have private pools and many offer either attached Jacuzzis or stand-alone hot tubs. We offer free pool and hot tub heat for 12 hours each day when the weather warrants. If you would like to have the pool heater on 24 hours we are happy to do so for an additional $30 per night, which will be assessed for every night of your stay. Please note that our current inventory of suites does not offer pool or hot tub access.
Is there air conditioning and heat in your homes?
Yes. All of the properties we manage and book have central air conditioning and central heat.
Is there a landline telephone in the vacation homes?
While some homes might offer a landline, the majority do not. We suggest you bring a cellphone with you so that you can reach out to family and friends during your stay.
Where do we park our rental cars and is there a local car service if we do not have our own vehicle?
Each property has its own dedicated parking area for up to two cars. If you do not rent your own vehicle we will be happy to recommend local car service companies with “heimishe” drivers so you can rest assured your rides will be safe and pleasant.
Are the vacation homes cleaned daily and are there cleaning supplies in the homes?
You will find your home in pristine condition upon check-in. For those who prefer housekeeping service during their stay we will be happy to make the necessary arrangements. You will be responsible to pay the staff on your own, keeping to certain guidelines previously arranged with our cleaning company. We do provide basic cleaning supplies in every home for your convenience.
What if I need to do laundry while I am on vacation?
There is a laundry room in every home with washer/dryer, iron, and ironing board. Dry cleaning service is available and our concierge team will be happy to provide you with the necessary information to arrange pickup of your dry cleaning items.
What is your policy with regard to smoking?
Smoking is not allowed inside any of our villas nor on the property itself. Violation of this rule renders your booking as invalid and can cause you to be asked to vacate the premises, forfeiting payments of any nights remaining in your booking.
Do you allow pets?
While we are pet lovers ourselves, we are unable to accommodate any pets in any of our rental properties.
What if something goes wrong during my stay?
We have a dedicated staff of plumbers, electricians, exterminators, and contractors who are all familiar with the workings of each property. They are on call and will come to your property should the need arise, generally within hours. Reaching out to us as soon as you notice the need for repair or service will lessen the time it takes to offer assistance and resolve the issue.
What will we be responsible for when we check out?
Aside from checking that you have taken all of your personal belongings, please empty the refrigerator of anything you are not taking with you, remove all garbage to the bins outside prior to leaving your rental property, and make sure all windows and doors are locked.
Do you have a lost and found?
Yes. If you leave something behind on your visit and we find it, we can arrange to have it shipped back to you. We ask that you contact our Guest Services Team within 24 hours of your departure date; any items left unclaimed for more than 24 hours will be considered “hefker” and will be discarded or donated.
COME BACK SOON… AND BRING YOUR FRIENDS, TOO!