MAKING A RESERVATION AND INFO PRIOR TO ARRIVAL:
- What is required in order to book a reservation with Florida Kosher Villas?
Once your decision is made with regard to which villa you are booking, we will need your exact dates of check in and check out, full name, home as well as email address, cell phone number, how many people are in your party, and form of payment you will be using. For every reservation, no matter the method of payment used, we will also need credit card information to keep on file for any incidentals.
2. How does payment work?
We accept payment via Chase “quickpay,” direct deposit, or wire transfer into our bank account; cash drop off at various locations; or credit card. Please note that credit card payments are subject to a 3% convenience fee, and any additional fees incurred as a result of wiring funds are the guests’ responsibility.
3. Does the total include all taxes and fees?
Prior to booking, you will receive a written quote from us with a breakdown of the rate, including taxes and fees, so you will feel secure knowing that the amount you were quoted is exactly what you will be charged. Any extras, such as housekeeping during your stay or other items that you request assistance with us procuring on your behalf, will be charged in addition to the contracted amount.
4. Can I make payments toward my reservation?
In order to confirm a reservation, some percentage of the total payment must be made at the time of booking. How far in advance of your arrival date your reservation is booked will determine the payment plan specifically designed for you.
5. How does the timing of payment work?
Any property booked within 30 days of arrival date needs to be paid in full at the time the reservation is confirmed. For a booking done 46 days to 4 months in advance, 50% of the total reservation amount is due upon booking, with the remaining balance due 30-45 days prior to arrival date. For bookings done in advance of the 4 month time frame a 10% upfront deposit and then 40% of the total contracted price at 4 months’ prior, with the remaining balance due 45 days prior to check in.
6. Do you offer group rate discounts?
Depending on how many villas you would need, we will work within our inventory to try to find you the best “combined rate” to provide you with a “multi-property” family vacation that fits within your budget, yet comfortably accommodates all the members of your group.
7. How many people are allowed to stay in each home?
Occupancy may not exceed what is posted for each villa or suite. Maximum occupancy includes infants and children. You can find the maximum occupancy listed on the property page for each individual property.
8. Do you offer concierge service to help us plan our vacation?
Most definitely! We pride ourselves in offering full concierge service from the time you book your stay until you are on the way back to the airport. As we are long-standing residents of your vacation community, we can suggest car services, the best restaurants to choose from depending on your particular preferences, suggestions on which attractions would be best suited for yourselves and your family members, massage therapists, spas, babysitters, health care aides, medical supplies, and much more.
9. Do your rates and fees ever change?
Our nightly rates vary depending on the time of year. We offer “peak” and “off peak” rates so we can offer every vacationer the choice of coming at a time when pricing per night best suits his or her budget. Our fees generally remain constant except when we ourselves are charged more for a specific service, such as cleaning service or insurance. We clearly specify all rates and fees prior to booking a reservation so there are no surprises for our customers.
10. How will I receive my confirmation and instructions on how to get into my rental home?
Once we have booked your reservation, we will send you a confirmation via email stating the total cost of your vacation along with a list of accepted payment methods and timing when your payments are due. To ensure receipt of these emails, please add email@example.com to your list of accepted email addresses. A rental contract will be sent along with your confirmation that must be signed prior to checking into your villa. Once your rental contract has been signed and payment in full is made, you will receive a final email with arrival instructions. If you have booked a reservation and have not received confirmation from us within 24 hours, please contact our reservations team at (305) 650-8830 or email us so that we can resend your confirmation email to your inbox.
11. Are there any blackout dates to book a stay in one of your villas?
Our properties are available to rent 365 days a year. As we act as booking agents for the homeowners, there will be dates that the homeowner will want to vacation with their own family. Any such dates will be marked as “unavailable” in our booking calendar so as not to cause any confusion on your part when checking for availability.
12. What times are “check in” and “check out”?
Check in is 4pm and check out is no later than 11am sharp. We know you would like to walk into a spotless home and we take the necessary time to ensure that your expectations will not only be met but exceeded. If we are able to accommodate an early check in, we will be more than happy to do so. Adding to your vacation time would be our greatest pleasure and we will contact you via cellphone on the day of your arrival if we are able to get you in early.
With regard to a late checkout, while we would love to offer that across the board, we do want to be able to provide the same spotless accommodations for the family who is arriving just hours after you leave. That said, if you need a later checkout than our contracted time of 11am, we will try to work with you to either store your luggage or arrange for a late checkout for an additional fee of up to 2/3 your nightly rate depending on the checkout time, in order to guarantee you extra hours in your villa. While we cannot guarantee this arrangement, we will do our utmost to do so.
13. Can I change the house I want to stay in once I have already booked and paid for my reservation?
Once we have reserved a specific property for you, any change that you might make is subject to availability. In addition, in order to switch your villa of choice to an alternate one we would have to be able to rebook that same house to another guest so as not to cause financial loss to the homeowner on whose behalf we have already confirmed a booking for your specific dates. If and when those parameters are met, any change in rate from your original choice of villa to your new choice would have to be collected in order to guarantee the new booking.
14. What is your cancellation policy?
We do not offer any refunds or credits due to weather or health-related issues. We therefore recommend that our clients purchase travel insurance (very reasonably priced) to protect themselves. As we are aware that life often provides us with unexpected issues, in the event of a last-minute cancellation we will try to work with you to prevent financial loss. Please request a copy of our “extenuating circumstances” cancellation policy for exact details.
15. Do you offer travel insurance?
Yes, we do. We work with only the most reputable of insurance companies to ensure your policy is fail-proof and hassle-free, in the event you need to cancel your vacation.
16. What is property protection fee?
Property protection fee, referred to as “damage waiver insurance” in the rental contract, is there for your security and peace of mind. It covers you for any accidental damage done to the property during your stay. For a minimal nightly cost, you can rest assured that the cost to replace the towel your child damaged or that lamp you accidentally knocked over won’t be added to the “cost” of your vacation.
17. Is the property I see on the internet the actual one I get upon checking in?
Absolutely – the property you book will be the one especially reserved for you. In the rare event that we need you to switch accommodations, we will let you know in advance and allow you to choose an alternate villa that is of equal or greater value at no extra charge. If we only have a villa that is less per night than what you have paid, we will refund you the nightly difference.
18. Does the villa look “in person” like it does on the website?
Yes. Our homes are constantly being updated to make your vacation that much more luxurious and comfortable with constructional renovations; change outs in linens, furnishings, or patio amenities; and the like. What you see on the website is identical to what you will encounter once you check in OR you will find yourself pleasantly surprised by updates made to your home that we had not yet been able to post on our website photo album.
19. What is your policy with regard to smoking?
Smoking is not allowed inside any of our villas nor on the property itself. Violation of this rule renders your booking as invalid and can cause you to be asked to vacate the premises, forfeiting payments of any nights remaining in your booking.
20. Do you allow pets?
While we are pet lovers ourselves, we are unable to accommodate any pets in any of our rental properties.
21. What will we be responsible for when we check out?
Prior to leaving, we ask that you remove all garbage to the bins outside and make sure all windows and doors are locked.
22. Do you have a lost and found?
Yes. If you leave something behind on your visit and we find it, we can arrange to have it shipped back to you. We ask that you contact our Guest Services Team within 24 hours of your departure date; any items left unclaimed for more than 24 hours will be considered “hefker” and will be discarded or donated.